Return Policy

We believe in making Hassle Free ‘Product Return’

The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.

Conditions for Return:

  • If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date
  • Product Return will be permitted only through a Return Authorization (RA) number
  • Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest
  • Goods returned without a valid RA number will not be processed for refunds and may face an additional levy
  • Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)

Shipping for Return:

  • All shipping charges are borne by the customer.
  • Shipping charges would be refunded under the following scenarios:
  • Products Damaged/defective on Arrival
  • Erroneous Product shipped by our store
  • Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.
  • For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.